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Shipping & Returns

Changes to UPS Shipping Policy:

 

Due to recent changes made by UPS, RYO is forced to change our shipping policy to adjust to UPS fees. Customers will be responsible for shipping costs, which are determined by UPS rates. RYO does not add anything to the total. Shipping is determined by weight per box, with additional required service fees. All vaping products require a separate shipping box. UPS service fees are as follows:

 

 

 

COD fee: $15.50 per order

 

21 & Over Signature: $6.35 per box-required for each box containing tobacco or tobacco related product

 

Vape boxes up to 5lbs: $18.52 (includes $6.35 signature fee)

 

Vape boxes 5lbs-25lbs: $25.31 (includes $6.35 signature fee)

 

 

            We do our best to package orders as efficiently as possible to get the lowest shipping costs we can. Customers currently on COD can change to an ACH account to avoid the $15.50 COD fee. No boxes over 50lbs will be shipped. We apologize for any inconvenience and thank you for your understanding as we all adjust to the new regulations and rates from UPS. Please call the office with any questions. Thank you

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