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RYO Return Policy

RYO RETURN POLICY Will be in effect starting January 1, 2018

Vape Products

  • Returns must be in customer’s order history.
  • No returns on items over 30 days of the delivery date.
  • No returns on broken seals on e-liquid bottles after 48 hours of delivery date
  • Any items that are DOA (dead on arrival) or damaged upon delivery are acceptable for the customer to refuse or return. Any other issues with the product after our customer makes a sale, their customer must follow the manufacture warranty. Excluding Tsunami Ooze and Puff items.
  • Must be in the original package with DOA (dead on arrival) and returns for less than 30 days.
  • Used products will not be accepted for returns.
  • Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors and or damages.

CBD Products

  • Returns must be in customer’s order history.
  • No returns on items over 30 days of the delivery date.
  • No returns on items that are open or damaged unless upon delivery.
  • Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors and or damages.

Glass Products

  • Are to be checked in by the delivery driver and store owner, manager and or worker to assure the correctness upon delivery.
  • There are no returns on smoking glass products.
  • Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors, damages, defects, blemishes, and or imperfections.
  • Used products will not be accepted for returns.

Candy, Beverage and HBC

  • There are no returns on candy, beverages and health and beauty care products (medicine, condoms, detox and etc).
  • Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors, damages and expired product received upon delivery.
  • We do not accept expired products.

Premium Cigars

  • Are to be checked in by the delivery driver and store owner, manager and or worker to assure the correctness upon delivery.
  • There are no returns on premium cigars unless off invoice.
  • Any issues with a cigar from your customers not RYO customers will be taken care of upon approval from the Manufacturer not RYO.
  • Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors, damages and must be in the original package.
  • Cigars with a plum (White Fungus) are perfectly fine and will not be returned.

Cigarettes

  • Are to be checked in by the delivery driver and store owner, manager and or worker to assure the correctness upon delivery.
  • There are no returns on cigarettes unless tagged by a cigarette rep.
  • Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors, damages and must be in the original package.

Tobacco and Everything Else

  • Returns must be in customer’s order history.
  • Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors and or damages.

RYO Packaging and Distribution reserves the right to change the policy at any time. All returns could be subject to a 10% restocking fee. Credit will be issued for all returned product and will be applied on the next order.

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