RYO RETURN POLICY Will be in effect starting March 18, 2022

 

All returns-including mis-picks, mis-orders, billing errors, damages, tagged items, unsaleable guaranteed items, and/or overstocks MUST be called in to the office. If calling after business hours, please leave a voicemail for the office staff. Office staff will issue a Credit Memo for the returnable items. Delivery drivers cannot pick up returns without a Credit Memo. Credit will be issued after the product is returned to the warehouse and checked in. Call the office with any questions or concerns.

 

Vape Products

· There are no returns on vape items.

· Customers have 24 hours to call in mis-picks, mis-orders, billing errors, and/or damages.

· Any returnable items (see above) must be in the original packaging.

· Defective disposable pens are not returnable. (RYO recommends stores having consumers test disposables they purchase before leaving the store to prevent consumers from trying to return used products by saying they were defective)

 

CBD Products

· There are no returns on CBD items

· Customers have 24 hours to call in mis-picks, mis-orders, billing errors, and/or damages.

· Any returnable items (see above) must be in the original packaging.

 

Glass Products

· Are to be checked in by the delivery driver and store owner, manager and/or worker to assure the correctness upon delivery.

· There are no returns on smoking glass products.

· Customers have 48 hours to call about mis-picks, mis-orders, billing errors, damages, defects, blemishes, and or imperfections.

· Used products will not be accepted for returns.

 

Candy, Groceries, Beverages, and HBC

· There are no returns on candy, beverages and health and beauty care products (medicine, kratom, condoms, detox, etc.)

· Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors, damages and expired/close-date product received upon delivery.

· We do not accept expired products.

 

Premium Cigars

· Are to be checked in by the delivery driver and store owner, manager and/or worker to assure the correctness upon delivery.

· There are no returns on premium cigars unless off invoice.

· Any cigars returned opened and/or the manufacturer’s seal broken are subject to a 10% Open Box Fee.

· Any issues with a cigar from the consumer (not RYO’s customers) will be taken care of upon approval from the manufacturer-not RYO.

· Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors, damages and product must be in the original package.

· Cigars with a plume (White Fungus) are perfectly fine and will not be returned.

 

Cigarettes

· Are to be checked in by the delivery driver and store owner, manager and/or worker to assure the correctness upon delivery.

· There are no returns on cigarettes unless tagged by a manufacturer’s rep.

· Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors, damages and must be in the original package.

 

Tobacco and Other Products

· Returns must be in customer’s order history.

· Products distributed by ITG Brands and American Snuff Co. need to be tagged by the manufacturer if expired/unsalable or purchase history older than 30 days.

· Items that have been discontinued by the manufacturer or RYO will not be returnable.

· Any brands that are not guaranteed by their manufacturer will not be returnable. Current examples include Sparrow, OHM, and Shargio but are subject to change per manufacturers’ policies.

· Customers have 48 hours or next business day to call about mis-picks, mis-orders, billing errors and or damages.

RYO Packaging and Distribution reserves the right to change the policy at any time. All returns may be subject to a 10% restocking fee. Credit will be issued for all returned product and will be posted to the customer’s account within 10 business days.

 

 

 

 

Revised as of 3/18/2022